Returns Policy

At Big Beard Brand, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we offer a straightforward return policy to facilitate your needs.

Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.

  • Products should be in their original condition, unused, and with all tags still attached.

  • Sale items and gift cards are non-returnable.

Return Process

  1. Contact Us: Please reach out to our customer service team via email or phone to initiate your return.

  2. Return Authorisation: We will provide you with a Return Authorisation Number, which is required for processing your return.

  3. Shipping the Return: Pack the item securely and include the Return Authorisation Number. You are responsible for return shipping costs unless the item is defective or incorrect.

  4. Processing Time: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days.

Exchanges

If you wish to exchange an item for a different size or colour, please return the original item for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Thank you for shopping with Big Beard Brand. Your satisfaction is important to us.